Vacuum Cleaners - Customer reviews - Remanufactured iRobot Roomba Vacuum Cleaning Robot with Scheduler, Case/Color May Vary |
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Manufacturer: Roomba
List Price: $329.99
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Average Customer Rating:
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Name: J.A.
Location: Wauwatosa, WI USA
Date: 2007-03-21
Customer Rating: -
Summary: Didn't know what I was missing!
Comment: We have run our remanufactured Roomba daily since its purchase two months ago. Although it requires a bit more thought and maintenance than a standard vac, that inconvenience is more than offset by having clean carpets, hardwood and laminate. It picks up a shaming amount of debris each day.
On occasion, we have to dust out the corners of the rooms to complete the job, but it's minor. Do be sure to tuck oriental rug fringes under the rug edges and get electrical cords and blind pulls out of the way before letting the vacuum clean the area.
Our Scheduler came with a Discovery shell, but that's only a cosmetic difference. I will buy another Roomba when this one wears out!
Name: Cecilia Bertomeu
Location: Hollywood, FL
Date: 2007-03-29
Customer Rating: -
Summary: My right hand
Comment: This little robot has changed my life in the cleaning department. As I have a cat, I had to sweep or vacuum the floor every day or it would be a mess. I work too much and have very little time during the week for cleaning, so the iRobot Roomba Vacuuming Robot saved me! I have one upstairs and one downstairs. This one in particular brought a broken part, very small, and it worked OK anyway. Nevertheless we ordered the part and received it in a reasonable time at no additional cost. I highly recommend it, whether you are short of time or not, because you could always use that extra time you're saving for something more fun than cleaning!
Name: C. A. Davis
Location: Texas, USA
Date: 2007-05-05
Customer Rating: -
Summary: Love it!!! Works great on wood/tile with large thick wool rugs
Comment: I was a little hesitant buying this because I do not have carpeting. I have tile and wood floors with large thick wool area rugs. It cleans them like a breeze. Picks up the dust and the cat hair beautifully. In fact,I love it so much I am buying a second one for the other end of the house.
Name: H. Oh
Location: Norwalk, CA USA
Date: 2007-05-30
Customer Rating: -
Summary: Vroom Vroom Roomba!
Comment: This is a great product that you can trust even if it's remanufactured. Do not go to Ebay to buy this from unknown sellers. Get it from here! Because, when your Roomba is arrived broken Amazon.com will send you a replacement and have UPS pick up your broken Roomba from your doorstep where Roomba was delivered. Roomba is otherwise still fully functionaly self navigating robot. Most of the time, small plastic that holds the brush unit breaks during transit. I would suggest the manufacturer to change it to metal or stronger plastic. Until then, it's going to break during Transit. While it wasn't vacuuming, I let the motor run on battery and it was amazing to watch it work. It went under the bed and couch. When it worked for only once when I taped the plastic together, it really does gather all the settled dust bunnies from under the bed. I totally considering getting rid of my upright 12 Amp Bissel.
Name: Lahaina Joe
Location: Maui or Santa Cruz
Date: 2007-05-31
Customer Rating: -
Summary: Good product and customer service.
Comment: I have just bought a reconditioned Roomba, my third (I dropped poor old number one very hard on a tile floor). When the unit arrived it worked flawlessly for two hours, but then the little spinning brush fell off. No problem, I thought, I will just screw it back in.
Sadly it was not as simple as I hoped as the little nut that goes on the motor shaft that spins the brush had come along with the brush and after carefully pushing it back on a couple of time I realized it was not as easy a fix as I had hoped.
Faced with two options, #1 was a return to Amazon who I knew would have another on the way right after a call. #2 was to contact iRobot (Figured out how they spell it... not a mistake) and see how their customer service was (after all these years I had never had to do anything more than use their good web site). I have always recommended iRobots product and figured I would see how well they responded to the issue as it was clearly not Amazon's fault.
They were great. I used the E-mail reporting feature and their responses were fast and friendly. A replacement unit was quickly sent out and the new little monster went right to work cleaning the kitchen floor.
Amazon has set a standard for customer service. iRobot is also doing a great job. I am so pleased I am buying another unit in the next few weeks (Ok... Perhaps it is also because I am freshly retired and now in charge of vacuuming the house as the wife is still working. 3 little robots cleaning 3 rooms every morning leaves me time to attend to the rest of my "honey-Do" list).
Also happy to report that I have no concerns that the two Roombas' will overthrow the humans in the house; I am not so sure my dog and parrot are as confident for their own wellbeing.
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