Vacuum Cleaners - Customer reviews - Electrolux EL6988D Oxygen3 Canister Vacuum Cleaner

Manufacturer: Electrolux

List Price: $429.99
Our Price: $384.94
You Save: $45.05 (10%)
Refurbished Price: $179.99
Used Price:

Average Customer Rating: -

Product details

Offers (7)

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Spotlight customer reviews:

Name: RED
Location: Maryland
Date: 2008-01-20
Customer Rating: -

Summary: not your mother's electrolux
Comment: I have had this vacuum about one year. I gave it a favorable review before... but...It has literally fallen apart. The hose connection (the little prongs that fit together) has snapped off, so the beater head doesn't work. It has poor suction. The pile height adjustment is difficult to step through, and never seemingly the correct height for bare floors or carpet. If you have it adjusted incorrectly at all it will not pick up anything. You have to be sure to cut off the beater head motor before going to bare floors or it shoots particals out the back and across the floor. It also has an uncomfortable handle, it kind of seperates and is very irritating to hold.
I have tried to order a new part for the electrical connector and cannot find anyone who understands what I am talking about. I ordered a couple connectors on line based on a very cryptic outline of the machine, and none that arrive were the correct ones. I am looking for another brand now. I am tired of fooling around with it. I like cannisters for stair cleaning and bare floor to carpet transistions. I hear Kenmore is good. Anyone know about them?

Name: K. Troy
Location: OH United States
Date: 2006-08-23
Customer Rating: -

Summary: It sucks, and not in a good way
Comment: I've had this vacuum for about 6 months, and have used it about once a week. Small home, just two of us. The vacuum keeps tripping itself off, and on this last occasion, it appears I can't get it to reset. Headed off to the repair shop now.

Name: Insight
Location: Honolulu, HI
Date: 2008-09-16
Customer Rating: -

Summary: Product is so bad I had to write a review
Comment: My purchase of this product turned into a nightmare. I bought the product because it was a Consumer Reports "best buy". After using it 2 or 3 times, something broke in the rug attachment. I called the brand's customer service number and the automated system provided names of 2 repair facilities. One never returned my call and the other said they couldn't help me after telling me on the phone that they could and to bring the vacuum in. I called customer service a second time to speak to a rep who gave me two additional names of service centers to call. Both said they only dealt with central vac systems. I called a third time to see how I could return the product because there didn't appear to be any service options in my city. I was given the name of yet another service center. I told her I just wanted to return the item and she asked if I had tried changing the belt. I was incredulous. Why would I try that after owning the product for a month? There were no return options so I tried the 5th service center. This one was able to help me, but told me it might be a month before the part came in because the company was slow to ship. In the course of my desperate search for service, I found out that the vacuum is really a "Eureka", not a true Electrolux like some higher-end models. Now that I've used the "repaired" vacuum a few more times, the motor already sounds like it's getting louder and clanky. I'm sure I'll be replacing it as soon as the warranty period expires. My experience with this product and company has been frustrating, disappointing and a horrible waste of time. It's definitely been one of the worst purchases I've ever made. Stay away!

Name: J. Melder
Location: Salt Lake City, UT
Date: 2008-10-10
Customer Rating: -

Summary: Poor Service
Comment: The Electrolux Olygen vacuum clean purchased from Amazon arrived with a broken wand connector. I took it in for service, waited 3 weeks for a different colored part to arrive, and was told by Electrolux to live with it. So now I have a brand new patchworked vacuum cleaner. It might come as a surprise to their customer service department, but when someone buys a new vacuum cleaner that's what they expect! Consider how they treat their customers before purchasing.

Name: Joseph P. Davis
Location: Conway, Ar
Date: 2009-03-28
Customer Rating: -

Summary: Don't get suckered on this item
Comment: I ordered this item under the assumption that it was new. After 53 days of residental use it died. Ran through the troubleshooting items to no avail. Called Eletrolux customer servic and was informed that all electrolux vacuum cleaners bought through Amazon are used and would not qualify for warranty repair. Called Amazon and was informed that their return policy was only for 30 days. So buyer beware!!!

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